Deliver service requests via mobile app, push, text and voice
Respond faster to urgent service requests. It queries a support mailbox for new inquiries and creates a mobile alert to your customer support or field service team. Emails receives in mailbox trigger a mobile alert by push, text and voice to staff on duty. Service and support engineers on duty receive notifications and can respond and take ownership through the SIGNL4 mobile app. In case of no response, alerts can be escalated to managers. You can filter which email triggers alert notifications to your operations team in the trigger activity. The template filters for emails with the subject "New support inquiry". The filter can be changed easily with the properties of the Office 365 trigger activity.